Shipping Policy

SHIPPING POLICY

Effective Date: September 8, 2021

SHIPPING TIMES  

  • United States: 2-9 Days (UPS/USPS)

  • UK: 2-15 Days (HERMES UK)

  • Australia & NZ: 5-15 Days (AUSPOST/NZPOST)

  • Europe (Germany, Spain, Italy, France, Sweden, Denmark, Belgium, Luxembourg, Austria, Netherlands): 5-15 Days (DHL/OTHER)

  • Rest of Europe: 10-21 Days (CAINIAO/EPACKET/OTHER)

  • Rest of the World: 10-21 Days (CAINIAO/EPACKET/OTHER)

All orders will be dispatched from the designated warehouse within 3 business days (US, Australia, Poland, China respectively). In sale periods, please allow up to 6 business days for dispatch.

Delayed, lost or damaged shipments are not the responsibility of Liens. Upon delivery of the products, you must inspect the products for any shortage or quality issues. You will be deemed to have accepted the products upon delivery and waived the right to make any claim unless you notify Liens in writing within 7 days of receiving the product(s).

Liens is not responsible for lost or stolen product parcels that are delivered to the address provided during checkout. In the event that the product parcel is lost or stolen, you should contact the transport courier or local authorities for resolution. We strictly will not send you another product parcel or process a product refund.

All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.

All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party.

Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.

Please review your shipping, contact, billing and payment information for accuracy before submitting an order. Billing information must match the billing information you have on file with the issuing bank.

Please note that Liens is unable to change a shipping address once the order has been placed. 

For international orders, delivery times vary due to customs. For items with a delivery address in the People’s Republic of China, import duties will be included at checkout for buyers who enter their national identification number and the items will be delivered duty paid (i.e., no additional duties should be required to be paid upon delivery). For all other international orders and for items with a delivery address in the People’s Republic of China where a buyer does not enter their national identification number, import duties are not included, and you will be responsible for them upon arrival.

CURRENCY

All fees are listed in USD, unless otherwise stated. We are not responsible for currency exchange rates, except as described below. If you are an international buyer, you may have the option to buy items in your local currency. If you opt to pay in your local currency:

  • We'll automatically display your order total in your local currency on the checkout page. Your order total includes the foreign exchange rate as well as any applicable fees or costs.
  • If you return a purchase that was purchased in your local currency, you will receive Credit in the amount you paid in your local currency converted to USD.
  • Offers can only be made in USD at this time. We may display approximate conversions to help you make the best offer.
  • Some payment methods may not be supported.

Because foreign exchange rates fluctuate, the price you see for an item in your local currency on one day may be different from the price for that same item on another day. The foreign exchange rates we apply are updated daily. Liens takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase or return.

PRICING, AVAILABILITY AND SALES TAXES AND DUTIES

All prices are subject to change without notice at any time. Available inventory is subject to change without notice at any time. As a result, if your order is canceled for any reason, you may not be able to purchase the same item you originally ordered, and if the same item is available, it may not be available at the same price of your original purchase.

We will collect sales or use tax (collectively “Sales Tax”) on purchases of taxable items from buyers located in certain states where we have determined that we have a legal obligation to collect Sales Tax for such purchases. In these states, we will remit the tax collected from buyers to the appropriate taxing authority. In states where we do not collect Sales Tax, applicable state and local tax laws may require sellers or buyers to collect, remit, or pay Sales Tax to the appropriate taxing authority.

Sales Tax will apply based on a buyer’s shipping address rather than a buyer’s billing address. Sales Tax will apply to all purchases of taxable items for applicable states, even for current offers that are completed at a later time.

Applicable Sales Tax rates may vary by state. Note that some states may include shipping fees in the calculation of Sales Tax while other states may exclude shipping fees.

To help provide a total cost inclusive of tax, we will estimate the applicable Sales Tax based on the delivery address entered at checkout. The estimated tax amount displayed may be updated when your order is finalized and completed.

AUSTRALIA

We are required to collect and remit a 10% Goods and Services Tax (GST) on certain orders that are shipped to an address located in Australia where the total value of the order (including shipping costs) is less than or equal to $1,000 AUD. Please note that additional duties and taxes may be collected at time of delivery.

CHINA

If you entered your People's Republic of China ID number at checkout then you will be charged a cross-border e-commerce tax in compliance with applicable laws and regulations. This tax is meant to represent all applicable customs duties and taxes and no additional charges should be incurred upon your receipt of the item(s). If you do not enter this information at checkout, you will be liable for any applicable customs duties and/or taxes charged by the carrier upon receipt of your item(s). 

NEW ZEALAND

We are required to collect and remit a 15% Goods and Services Tax (GST) on certain orders that are shipped to an address located in New Zealand and the total value of the order (not including shipping costs) is less than or equal to $1,000 NZD. Please note that additional duties and taxes may be collected at the time of delivery.

SAUDI ARABIA

We currently ship DDU (delivered duties unpaid) to Saudi Arabia, so if you place an order for delivery in Saudi Arabia, you will be responsible for paying applicable VAT and duty charges on your order’s arrival in Saudi Arabia along with any other applicable fees.

To provide you with additional information on such VAT and duty charges, your order confirmation email will show you the estimated VAT and duty charges for your order that you may be responsible for upon delivery. These estimated VAT and duty charges are based on the VAT and duty rates set by Saudi Arabia, but note that these are just estimated amounts and the final amounts may vary (for example, Saudi Arabia’s customs regulations and VAT and duty rates may change between the date the VAT and duty charges for your order are estimated and the date your order is imported into Saudi Arabia).

We currently estimate VAT and duty charges as follows:

VAT = VAT Rate x [Item Price + Insurance Cost (if any) + Shipping Costs + Duty (if any) + Other Applicable Taxes (if any)]

Duty = Duty Rate x [Item Price + Insurance Cost (if any) + Shipping Costs]

Our estimates of VAT and duty charges are based on the following facts and assumptions, which may change in the future:

  • There will be no duty charge if the sum of the Item Price + Insurance Cost (if any) + Shipping Costs is less than 1000 SAR.
  • The VAT Rate is 5%.
  • The Duty Rate is 10%.
  • Shipping Costs are $50.
  • There are no Insurance Costs or Other Applicable Taxes.
  • You may also encounter a shipment disbursement fee. If the Item Price + Insurance Cost (if any) + Shipping Costs is less than 1000 SAR, this shipment disbursement fee will be 15 SAR. If the Item Price + Insurance Cost (if any) + Shipping Costs is 1000 SAR or more, this shipment disbursement fee will be equal to the greater of 100 SAR or 2% of the duties and taxes for the shipment.

NORWAY

If an order is shipped to an address located in Norway and the total value of the order (not including shipping costs) is less than or equal to NOK 3,000, we are required to collect and remit a 25% Value-Added Tax (VAT) on such order. The basis for calculating the 25% VAT includes the item price, the insurance cost (if any), the cost of packaging, and shipping costs.

If an order is shipped to an address located in Norway and the total value of the order (not including shipping costs) is greater than NOK 3,000, VAT and duties may be collected at the Norway border.

For international buyers: we will declare the price that was paid for customs purposes. Buyers are responsible for the applicable customs duties and taxes that are billed by their respective countries of residence.

 

ORDER REVIEW

All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification. While your order is being reviewed, your account may be placed on hold until the review is completed.

ORDER CANCELLATION

We reserve the right to cancel orders in our sole discretion.

If an order is canceled before you have been charged for the order, you may see a pending authorization on your card that will fall off of your account in a few days but you will not be charged for the order. If an order is canceled after you have been charged for the order, we will refund you the amount you paid for the item(s) to your original method of payment. Please allow 7 to 10 business days for the refund to be reflected on your next billing cycle.

QUESTIONS

Any inquiries about our shipping policy must be sent to us via hello@liens.lighting